What is Active Listening?

What is active listening? Active listening is an essential skill when it comes to good communication. The goal in active listening is to strive to understand the person.

It involves being able to do the following: * Listening to the data and feelings of the individual communicating * Not judging * Summarizing what was said * Allow the person to solve their own problem

Here are some key words you can use when using active listening: * It seems like * Are you feeling? * Is this what you mean? * I hear you saying * It sounds like * You appear to feel